Sunday, December 10, 2023
HomeiOS DevelopmentNicely that was a surprisingly dangerous Apple Retailer expertise… — Erica Sadun

Nicely that was a surprisingly dangerous Apple Retailer expertise… — Erica Sadun

Keep in mind the battery amnesty? Regardless of the shops doing the whole lot they might to attempt to persuade me not to interchange the batteries, I insisted and endured. I figured $29 would purchase me the beginning of a brand new battery life-cycle.

Lower than 2 years later, my daughter’s iPhone SE battery is lifeless.

Let me attempt to clarify how necessary her iPhone is to her. She goes in all places with it: to shops, within the automotive, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.

It took us a few weeks till we may lastly snag an appointment final week and the appointment was for as we speak. I’ve simply returned.

It appears that evidently as an alternative of changing her battery, they gave her again her authentic one–and her authentic iPhone, apparently. They’d deliberate on changing the telephone as nicely, which I keep in mind we have been informed was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was purported to retired on the time they traded it out however as an alternative they by no means did.

However due to that her gadget as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we gained’t be capable to even begin our course of for a couple of weeks extra as a result of the serial quantity situation should be addressed earlier than they’ll even speak to us in regards to the dangerous battery.

So after driving virtually an hour every approach, we obtained, nicely, nowhere.

No telephone, and no timeline through which we are able to estimate tips on how to transfer ahead. Our solely possibility, in response to the genius, was to purchase a brand new telephone and wait it out. I declined the acquisition.

So, they’ll look into it and we should always get a telephone name earlier than August to determine the following steps and arrange one other appointment. And begin the method over again.

Replace 1:  Name in to Apple. Senior advisor (“I’m as excessive as you may escalate”) says: “That is the shop’s downside. We will’t deal with it right here.” She provided to allow us to pay (once more) for the battery substitute that was by no means finished. After virtually 3 hours on the telephone, she obtained the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.

Replace 2: Remaining final result: Apple will do the work we paid for nearly two years in the past throughout the subsequent week or so! No apologies. No refunds for the work they didn’t do. No variety phrases about being despatched house from the genius bar with none motion. They provided to offer me a $30 trade-in for the SE on a brand new telephone — precisely what the net retailer would usually supply for a used SE.

Replace 3: Just some minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Severely, WTF?



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